BE THERE WHEN IT MATTERS MOST!
Join Mindy’s Listener Community and help make emotional support accessible, safe, and stigma-free for everyone.
No advice. No judgment. Just compassionate listening.
What is the role of a Listener?
A Mindy Listener is a trained volunteer who provides empathetic, non-judgmental emotional support through active listening. Listeners create a safe space for people to talk about their feelings without fear, pressure, or stigma.
Listeners do not diagnose, treat, or advise. Their role is to listen, validate emotions, and gently guide users toward healthier coping and professional help when needed.
Empathy over expertise
Presence over solutions
Safety over speed
What a listener is NOT
A therapist or counselor
A crisis responder
A medical or legal advisor
A responsible for fixing problems
Always remember, listeners support emotional expression and reflection, while Mindy ensures escalation to professional resources when situations exceed listener scope.
Why Become a Listener?
Make a real impact in someone’s life
Gain practical skills in active listening and empathy
Receive structured training and ongoing support
Be part of a trusted, youth-led mental health movement
Build leadership and communication skills
Experience Letter (upon completion)
This is a volunteer role driven by purpose, not payment.
Who can apply?
Aged 18 or above with zero criminal record
Comfortable communicating in Bangla and/or English
Reliable internet access
Emotionally stable and self-aware
Willing to follow ethical guidelines strictly
Zero Criminal History
You do not need a mental health degree or prior experience. We welcome applicants from all backgrounds.
What we look for?
Empathy and patience
Respect for boundaries
Strong listening skills
Non-judgmental attitude
Commitment to confidentiality
Willingness to learn and grow
If you are currently experiencing severe emotional distress, we encourage you to prioritize your own support first.
Roles & Responsibilities
Listeners Will:
Offer empathetic listening during assigned shifts
Follow Mindy’s listening framework
Maintain strict confidentiality
Document sessions as required (non-identifying)
Escalate high-risk situations promptly
Listeners Will Not:
Provide advice or solutions
Engage outside approved platforms
Form personal relationships with users
Application Process
Submit online application form
Initial Screening
Psychometric Test
Evaluation
Onboarding & Documentation
Start Listening
The full process may take 2–4 weeks.
Got a question?
No. The Mindy Listener role is a voluntary, unpaid position. This role is driven by compassion, community impact, and a commitment to making emotional support accessible. While it is not financially compensated, listeners receive training, supervision, and a certificate of participation.
No prior academic or professional background in mental health is required. We welcome applicants from all educational and professional backgrounds. What matters most is your ability to listen with empathy, respect boundaries, and follow ethical guidelines. All selected listeners will receive structured training before starting.
Listeners are never left alone. You will receive initial training, ongoing guidance, access to supervision, and a peer support community. If a conversation feels difficult or goes beyond your role, Mindy has clear escalation pathways and support systems in place.
Listeners are expected to contribute based on their priority with flexible scheduling. We also ask for a minimum commitment period so that listeners can build confidence and consistency while avoiding burnout.
You are not expected to handle crisis situations alone. Mindy has clear safeguarding and escalation protocols. If a conversation involves risk of harm, listeners are trained to escalate the situation to the appropriate support channels while prioritizing safety for both the user and the listener.
Important Notice
This is a voluntary, unpaid role. Mindy does not offer financial compensation for Listener positions.
Applicants are required to complete the application independently. The use of AI tools or automated assistance at any stage of the application process is strictly prohibited. Applications found to be AI-generated may be disqualified.
Disclaimer
Mindy provides emotional support through trained listeners. We are not a replacement for professional mental health care.